DO's

• Use Metrowater for drinking and cooking only.


• Ensure clean environment particularly near water sump/tap


• Provide rainwater-harvesting facilities for which the guidelines are available with us


• In case the building is demolished for new construction, inform us to disconnect the service line


• Water supply through mobile lorry will be available for marriage, social functions and other purposes. on request  with 3 to 15 days in advance


• Provide diaphragm chamber before the terminal chamber in case of hotels, lodges, hostels, cattle yards and community halls.


• Provide grease trap in case of automobile service stations, Petrol Pumps.

• Please rectify your Water Meter Chamber if it leaks.


• Inform us if you notice a leaky service line on the road/Storm Water Drain crossing


• Please rectify leaky plumbing systems


• In case of sump, provide ball valve to avoid overflow


• Rectify a leaky sump immediately


• Clean the sump and overhead tank periodically with extra disinfectant


• Keep your sump and overhead tank properly covered


• Maintain a minimum distance of one meter between water and sewerage amenities in your premises


• In the case of Hand Pumps please provide a platform to drain the spilling flow


• Keep the components of Bucket Pump water tight


• Use safe water for priming the hand pump if required, instead of using unsafe/waste water


• Provide wheel valve/stop cock in pressure areas


• Do consider replacing service lines once in 10 to 12 years


• Report on illegal direct motor sucking


• Please report on water pollution immediately.

• Provide gully, floor trap and gratings as per standards


• Fix the closet at least 0.9m (3 feet) above the road level

DONT's

• Do not waste or misuse the water, the priceless nature's gift.


• Water is priceless and nature's gift given not to be wasted or misused


• Don't use Metrowater for car wash, gardening etc.


• Don't use Metrowater for building construction purposes

• In the case of Public Fountains the service line should not be lowered

• Never allow rainwater to enter the sewer


• Avoid use possible rodent entry into sewer


• Never throw cloths, rags, broken crockery's, cut pieces of vegetables/eatables etc. into sewer system


• Never allow heavy chemicals/paints, cements to flow into sewer system


• Do not permit puncturing of Manholes, removal of Manhole covers.


• Do not dump animal waste like cow dung etc. to enter sewer directly or indirectly


• More than 8 closets may not be put on 100mm (4 inches dia.) sewer connection. Increase the sewer size accordingly